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FAQs

Everything You Want to Know About our Delivery Service

Getting started

How does Your Healthy Box work?

Our chefs prepare delicious and healthy recipes. We will fill your box of your choice from our menu with fresh ingredients .  We deliver out tasty and healthy meals right to your door in box every day. Delivery is free. We provide our services in the city St Albans, UK.

Delivery

Which box should I choose?

We offer 3 options – 1 week menu, 2 week or 4 week programme. Each week you choose meals and drinks from our menu according to your preferences. We accept orders made for the following  week till Friday 12 pm.

If you want to order food for 2 adults, then order 2 boxes etc.

When will my food be delivered?

All deliveries are made between 7 am and 10 am Monday to Friday. Or clients can withdraw Your Healthy Box in dispensing point 151A Victoria Street, St. Albans AL 1 3TA from 7 till 10 am from Monday till Friday.

Which areas do you deliver to?

Local delivery zone is limited to St. Albans.

Can you deliver to my home or work address?

Sure, we will deliver your food anywhere you like. Just write us, which address you would like us to deliver Your Healhy Box to in your order form.

Do you deliver on weekends?

No. We currently offer a Monday – Friday service only.

I only work a few days a week- can I have my meals delivered on selected days only?

Yes. When you make your order and select meal programme, you will be able to select which days you’d like deliveries and delivery address after making payment in order form.

What is the minimum days to order the programme?

Minimum is one week delivery.

Can I receive a discount, if I order meals more frequently?

Prices vary accordint to selected type of subscription programme. One week programme price is £139.95 (£27.99 per day), 2 weeks program £259.90 (£25.99 per day) a 4 weeks program £479.80 (£23.99 per day). It means that if you order Your Healthy Box for longer time, you get discount and more convenient price for meals per day.

lable materials, paper bags and wooden cutlery. We care for our nature.

Food

What ingredients do you use?

We cook from fresh and quality ingredients from the best UK suppliers.

Can you prepare me a meal plan to my diet, allergies or specific requirements?

Generally no. Only if you know that you have specific allergies, leave us a message we can modify the food, but generally we don´t prepare meals according to individual diet.

All of our meals and portion sizes are standardised for weight and consistency. However if you have any special needs leave us a note and we can discuss if we can make your individual wish possible.

Can I see my meals and what is coming up?

Our menu is updated each week on our homepage every Saturday and you can find them on the Menu section. When you are logged in, you will be able to order them.

Can I choose a vegetarian meal?

Yes. Simply choose a vegetarian option from menu in your online form.

Do you deliver my food hot?

No. We deliver meals cold and you can reheat it in microwave, oven or on pan.

How long can I keep the meals for?

It is best to eat your meal immediatelly the day when you receive it, to enjoy it fresh. However all our meals should be consumed within 2 days. The meals can be frozen, but for enjoying maximum taste we recommend eating your food whilst it is fresh.

How do I re-heat the meals?

About 2 – 5 minutes in the microwave oven or 2 – 5 minutes on the pan.

Is your food vegan or halal?

No.

Is your food organic?

Some of our food and ingredients are organic, however we focus on providing maximum value to customers and in order to keep prices affordable we cannot use all organic ingredients.

Where can I find food allergy information?

In the menu right next to each food.

Who are your suppliers?

Our suppliers are based in United Kingdom.

Accounts and Ordering

I’ve just signed up for a Your Healthy Box plan. When will I receive my first delivery?

You have to register and order your meal till Friday for the following week and you will get your first meal on Monday.

What time do I need to submit meal order or changes to be effective on Monday the next week?

Order section where you can choose your meal programme is open till Friday 12 pm.

When will I pay?

You will pay after choosing your meal subscription programme on our webpage.

How many people can I order for in one box?

You can order meals for 1 person. If you want boxes for more people, order the same box two or three times or as needed.

Do you cater also for large group orders?

Yes. You can order an unlimited number of meals through our online shop, or you can leave us a message.

Is there a minimum subscription?

Yes. Our service is designed to offer you minimum one week meal boxes.

Can I order meals just for a few days of a week?

No. You have to select the Your Healthy Box for a whole week programme.

Can I choose a different meal from menu if I change my mind?

Yes. You can make changes in your order form till Friday for the following week.

I’m going on holiday, can I pause my subscription without cancelling?

Unfortunatelly no. We offer only 1 week 2 weeks or 4 weeks meal subscription programme. You can stop orders and then start a new one after your holidays.

How do I stop my subsription?

You will not make a new order of meal programme. When current programme will be finished, you will have no more access to the order form so you don´t have to stop it by yourself.

How can I reactivate my subscription?

We do not offer reactivation of subscription. That is why we offer 3 different meal subscripton programmes.

What kind of package can I expect? Are you ecological?

Yes. We are nature- friendly and ecological and we serve your meals in recyclable materials, paper bags and wooden cutlery. We care for our nature.

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